Frequently Asked Questions
Sometimes a Dr may mark a result as contactable over the phone, in this case, yes! you can get your results over the phone by a nurse. Due to privacy and confidentiality, you are the only one that can get your results (children age <16 excepted). If the Dr needs to speak to you regarding, these results nurses are unable to interpret for you and will need to make an appointment with your Dr. We will inform you if the doctor would like to discuss results with you. This is to ensure the accurate results are given to the right patient by a professional medical staff.
Our contact method for results is via phone call or text message depending on the urgency, we only call patients directly if urgent. NON urgent results are texted. If you have not heard anything from us regarding results it may mean nothing has come back of concern. it is always best to call the clinic to double check they have been recieved!
We are open from 8.00am to 5.00pm on weekdays, 8am to 12pm on Saturdays and 8am - 12pm Sundays. Please note some doctors only work on certain days.
If Medone Medical Centre is closed this includes ALL facilities inside the clinic, including Clinical Labs and Head to Health services.
for after hours can call:
1300 030 030 for our after hours GP locum service.
Clinical Labs: 1300 134 111
Head to Health: 1800 595 212
A free service is offered to doctors where an interpreter is required for a consultation for a non English speaking patient. This service is available through the Australian Government Department of Immigration and Citizenship. www.immi.gov.au or telephone 1300 131 450
This service is only available free for residents of Australia and not tourists.
AUSLAN translators are no longer funded by NABS, if you require an AUSLAN interprator you must contact services directly, we apologise for the incovenience.
Yes, Currently we have 3 female doctors at our Mirrabooka Clinic and 3 female doctors at our Stirling clinic.
We also have female nurses available to assist our doctors as chaperones.
We have a policy where you may be billed a DNA fee of $50 for a missed appointment. We expect that if you cannot attend an appointment you ring the surgery at least 2 hours prior to the appointment to cancel it. This frees up the appointment for another sick person.
If you regularly fail to attend appointments you may be asked to find another clinic.
We value feedback from our patients. If you would like to make a comment or complaint regarding our services please request a feedback form from reception or email manager@medonemedical.com.au. Complaints can be taken further to the local state complaints conciliation body, the Health & Disability Services Complaints Office on 08 9323-0600 or 1800 813 583.
Your medical notes are confidential. They can only be accessed in the practice by clinicians for the purposes of your care. They are kept securely and will only be released to third parties, or yourself, with your signed consent.
Although most problems are best dealt with in consultation, a doctor will always be available during normal surgery for emergency advice. Out staff are experienced in helping you decide whether the matter requires an appointment, urgent advice or a return phone call from your doctor, Our helpful nurses can triage your case and move forward in urgently tending to the matter. For non urgent advice, patients can speak to reception or nursing team.
When some blood tests such as cholesterol measurement, require that you fast it is best to fast for a of 8 hours. Water is allowed and encouraged as your veins need to be hydrated!
You should take routine medication unless told otherwise.
Yes, if you want your records sent to us at Medone, we will ask you to complete a request form and to provide a copy of your photo ID to confirm that you are the patient. If there is an administration fee for the release of medical records you will be required to pay prior to release. Please ask our reception staff to provide you with the necessary paperwork.
If you are wanting your medical records sent FROM us to another clinic you will need to sign a consent to release form from that practice that they will forward to us.
You have the right to request your medical records under the Privacy Act - this will require an admin fee and time for the Dr to organise.
